Frequently Asked Questions
Everything you need to know about brewing and kegging at home.
How long does shipping take within Australia?
Most orders are processed within 1-2 business days. Delivery typically takes 3-7 business days depending on your location, with express options available for major metro areas.
Do your kegs come with a warranty?
Yes, all our brand-new kegs and brewing equipment come with a standard 12-month manufacturer warranty against defects in materials and workmanship.
Can I return an item if I change my mind?
We offer a 30-day return policy for unused items in their original packaging. Please note that food-grade items like yeast or malt cannot be returned once opened.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and interest-free payment options like Afterpay and ZipPay.
Do you offer technical support for brewing hardware?
Absolutely. Our team of experienced brewers is available via email or phone to help you troubleshoot your Kegerator, Series X, or BrewZilla setup.
Is international shipping available?
While we primarily serve Australia, we do ship selected items internationally. Shipping costs and delivery times are calculated at checkout based on the destination.